Refund policy

REFUND & RETURN POLICY

Last updated: July 24, 2026

 


Thank you for shopping at SAFA. We aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return under the conditions below.

  1. RETURN PERIOD
    We accept returns within 14 days after the order has been delivered.         
         After 14 days, we cannot accept any       return requests.

2. CONDITIONS FOR RETURN

 

 

 

 

To be eligible for a return, the item must:

 

  •   Be un used and in original condition
  •  Have original packaging and tags
  • Not be washed, worn, or damaged
  • Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

3. NON-RETURNABLE ITEMS

We do not accept returns for:

 

 


  • Items that have been used or worn
  • Items damaged by the customer
  • Final sale or discounted items (if applicable)
  • Gift cards (if applicable)

4. RETURN SHIPPING

Customers are responsible for paying return shipping costs.

Return shipping fees are non-refundable.

5. REFUNDS

 

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:


  • Refunds will be issued to the original payment method
  • Processing may take a few business days depending on your bank or payment provider

6. EXCHANGES

We only replace items if they are defective or damaged.

If you need an exchange, contact us before sending the item back.

7. WRONG OR DEFECTIVE ITEMS

If you received the wrong or defective item, please contact us immediately. We will offer a replacement 


8. ORDER CANCELLATION

Orders can only be cancelled before they are shipped. Once an order has been processed or shipped, cancellation is not possible.

 

9. PAYMENT METHODS

We accept secure payments via:

 

  • Shopify Payments
  • PayPal
  • Visa / Mastercard 
  • Apple Pay
  • Google Pay
  • Mastercard
  • American express 
  • Discover 
  • Klarna
  • Union pay 


 10. CONTACT US

If you have any questions about returns or refunds, contact us:

 

 


Email: safaclth@gmail.com